![]() ![]() If after receipt of your claim form the product needs to be returned to us, we will provide a pre-paid return label or arrange collection for larger / heavier items, customer services will let you know how to proceed. ![]() You'll need your order number, and uploading some pictures with the form is a great idea and usually required for us to proceed. Please include as much information as possible to help us fully understand the issue. Start your warranty claim by clicking here. Please refer to our full returns terms and conditions in the FAQ section for information on tents, climbing gear, underwear and footwear for further guidance. You can also return online purchases to our stores for refund / exchange too! If you can't print a form then no problem, simply enclose a note with your name / postcode and order number and what action you require with the returned items. If you have specific instructions then you can download a returns formenclose with your return and send the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt. We'll get your parcel back in a few days and process your returnįor items over 60 x 50 x 50cm and 10kg then we recommended DPD Local or Royal Mail ,please include a note with your order details or a returns form is using one of these services Include a note on your request, include contact details (handwritten is fine) or use our Returns Form if you wishĥ: Drop off at Yodel shop and get a receipt. Print your label at home or print in store option availableĤ. coli, Salmonella and Cholera.We have partnered with Yodel for our returnsĢ: Buy a returns label for £3.99 at Yodelģ. ![]() **This includes Giardia, Cryptosporidium, E. *Adapters interface with all Platypus bottles, push-pull sport bottle caps, and most bottles from Nalgene ®, Klean Kanteen ®, CamelBak ® and many more (these trademarks are not owned by Cascade Designs, Inc.) Easy collecting & dispensing: Collecting water is easy-simply open the top, scoop water, and close control delivery of filtered water with hose shutoff clamp.Ĭomes with: 2.0L Platy ™ bottle, 2.0L Dirty reservoir, Hollow Fiber microfilter, Universal Bottle Adapter, Push-Pull Cap Adapter, hoses, storage sack.Hollow Fiber Advantage: Hundreds of tiny, hollow fibers, enable the microfilter to filter water faster than traditional filter media.Field-cleanable: Microfilter can be easily backflushed in 4 seconds to maintain filter performance.(180 g) and stows smaller than most 1L bottles (depends on configuration). Ultralight & Ultracompact: System can weigh as little as 6.3 oz.Effective: Every microfilter is individually tested to ensure it meets EPA & NSF guidelines for the removal of 99.9999% of bacteria and 99.9% of protozoa**.Fast: Filters up to 1.5 liters per minute microfilter lifetime up to 1,500 liters of water.No pumping: Just fill the dirty reservoir, hang it, and let gravity do the hard work-yep, filtering water can be as easy as fill, hang, relax.Complete Kit: Easily configure the system to your needs with the included 2.0L flexible water bottle and adapters* for maximum versatility and adaptability.As such we encourage you to hold your product availability questions so they can focus on helping others get back outside with their favorite gear! Our customer service team is dealing with a significant backlog of questions, repairs, and warranties that are keeping them busy. If we're out of stock, it's worth a check to see if they have it.Īt this time we're unable to share updated timelines for re-stocks on specific products as things are changing quickly and unpredictably. On every product page we have a "Find in Store" button for local inventory and a "Find Online" option for our online partners. We've tried to keep our local stores supplied as best as possible. You can sign up on any product page, and we'll send out an email any time new stock arrives. This is the best way to get notified whenever we receive new inventory. If there's a particular product that you're really after, we encourage you to take these approaches: Sign up for Back-in-Stock Emails We're doing everything we can to keep production moving, but some supply issues are simply beyond our control. Unfortunately, that's left some of our most popular products out of stock, which we're genuinely bummed about. Like many manufacturers, we're experiencing unavoidable disruptions to our supply chain coupled with increased demand for our best-in-class outdoor gear from folks looking for new socially distanced adventures. ![]()
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